A Times analysis of more than 1.4 million service requests since 2010 shows that Los Angeles city responses vary widely based on where you live and the type of service provided. Here are the response times for three core services:
Pothole patching varied greatly across the city with residents in Hollywood Hills West waiting a median time of more than four weeks, compared to four and a half days in Chinatown.
Median number of days for pothole to be fixed
(Jan. 2010-Dec. 2014)
Residents living in the harbor area and East San Fernando Valley received poorer service than other parts of the city, with a higher percentage of requests picked up after the next collection day.
Percent of requests picked up after the next collection day (Jan. 2010-April 2015)*
A pocket of neighborhoods in Central and South L.A. lag behind the rest of the city in median wait times for graffiti removal, which officials said is driven by a higher demand for service.
Median number of days for graffiti to be removed
(Jan. 2010-April 2015)
*Griffith Park was excluded due to a low overall number of bulky item removal requests.
Sources: Los Angeles Bureau of Street Services, Los Angeles Bureau of Sanitation, Los Angeles Office of Community Beautification.